About
I'm Tyler Quackenbush. Content strategist and UX writer with 8+ years across product design, content design, and design systems, for healthcare, federal, and B2B products. I turn technical and legal jargon into plain language, then stay in the room through legal review, accessibility checks, and dev handoff until it actually ships that way.
I start with what the reader needs on the page, not what the org wants to say about itself. Most content problems aren't writing problems. They're clarity problems that showed up as a paragraph nobody wanted to touch.
I use Claude for research synthesis and first-draft speed. I still write and edit every sentence that ships, because the judgment call about what to cut is the actual job.
I'd rather ship one honest sentence than five that sound impressive.
2021–Present
Agile Defense (formerly Intellibridge)
Lead content design and UX writing across federal and commercial digital products. Built the content audits, voice and tone standards, and style guide adopted across design teams, working directly with legal and compliance reviewers on 508 requirements.
2021
Novant Health (via Accrue Partners)
Embedded content designer on a system-wide healthcare website redesign. Rewrote patient-facing content into new templates and design-system components in Figma, shipping 50+ pages a week.
2016–2021
University of North Georgia
Led content and information architecture for a 5,000+ page public university site, consolidating 20+ navigation menus and shipping a 2FA onboarding flow for 20,000+ users.
Design & Prototyping
Figma, Photoshop, Illustrator
Project & Collaboration
Jira, Confluence, Webflow, Airtable, GitHub
Other
CMS Platforms, Claude & AI-Assisted Writing Tools, HTML/CSS
Certifications
Certified ScrumMaster (CSM), SAFe for Teams Certified
Education
BA English Literature — University of North Georgia